Help and questions

The first page costs nothing: at Faxeroo, a document of a single page travels at no cost, however often you need it to. From the second page onward a single flat rate applies — €3.99 including VAT for the entire send, whether the file holds 2 pages or 40. PDF receipts remain optional (€2.99 including VAT), and your pages never carry any advertising.

No, none at all. Neither registration nor password: the form asks for your name and an email address, which first receives the confirmation link, then the tracking. Sending a page costs nothing; a card only intervenes for a multi-page document, billed €3.99 including VAT, or for the receipts option.

No. The number of pages is not capped; only the file size matters, with a maximum of 100 MB.

The pricing follows a simple logic: a lone page is never billed; once a second one is added, €3.99 including VAT covers the entire document, and the card is debited as soon as the request is validated.

No quota slows your sends down: the service suits a one-off fax just as well as a steady flow, and no subscription plan exists. Every one-page document stays free, every longer send costs €3.99 including VAT, and a large file goes out in a single operation.

No, none at all. The service slips neither a banner, nor an insert, nor a sponsored sheet into your documents: the recipient's fax machine prints only your pages, in the exact order of your file.

Open Faxeroo in your browser and fill in the form: identity, recipient, subject, message for the cover page. Attach the document — PDF, Word, image… — then validate: a confirmation link reaches you by email; once clicked and a minute's countdown has elapsed, the number is dialled for you. No machine, no telephone line, no software to install.

Yes: Safari, Chrome, any mobile browser will do, with nothing to install. Open the site, drop in a PDF, a photo or a file stored in the phone's memory or in your cloud space, then fill in the form as a computer would.

The form takes the PDF as it is, office files (Word, Excel, PowerPoint, RTF, OpenDocument), images (JPG, PNG, WebP, GIF, TIFF, then AVIF) and plain text (.txt, .csv), with a 100 MB ceiling and a single file accepted per send. Whatever is not a PDF undergoes a conversion on our servers first; the page count waits for that conversion to finish.

Faxeroo composes one automatically from the form: your names, the subject and your message already appear there. Your correspondent wants more — case reference, page volume, specific department? The free generator produces a PDF to slip at the head of the document.

No: Faxeroo gives you no email address to send a fax to. The fax is built in the browser, with the form and the PDF as support. Email only intervenes afterwards: it brings the validation link, then, where applicable, the PDF receipts for the send, as an attachment.

Seven destinations are open: France, Belgium and Germany, then Spain, Italy, Portugal, and finally Canada. Only landlines are served there; the country is chosen in the form, then the number is typed the way it is written locally.

Choose the correspondent's country in the menu, then write their number as it reads locally, without the + or 00 prefix and without the dialling code: Faxeroo dials the international part itself. Seven destinations are open: Belgium, Canada and Germany, but also France, Italy, Portugal and Spain.

No, with any provider. A fax demands, on the other end, a device that answers in modem language, which no mobile phone does. That is why Faxeroo targets only landlines, within the seven countries served.

No: Faxeroo only sends outwards. No number is assigned, no incoming fax is processed. Receiving presupposes a fax number in your name — fitted to a fax machine or hosted by a provider that delivers each received page into your mailbox, most often against a subscription.

Most often in the number itself: a typing error, a reassigned line, or a correspondent who answers with a voice. Then come the machine that is off, jammed or short of paper, then lines passed through internet boxes, which damage the signal. Check the number, wait a little, try again.

Most often, no. A confirmed fax joins the transmission queue and sets off in one to two minutes, a little more at busy hours. Keep the tracking page open: it evolves on its own. Above all, do not resend anything as long as the page shows no failure, otherwise the correspondent would receive the same document twice.

Yes, a French judge can take it into consideration. The law of evidence rules out no channel: whether the document leaves an office machine or a website changes nothing. What remains is knowing what the piece is worth — the transmission receipt attests that a connection took place, to a specific number, at a specific instant; the content of the pages and their reading cannot be deduced from it.

It is erased. Your document travels up to our servers over an HTTPS connection, serves only to prepare and launch the fax, then disappears automatically when the transmission ends.

One reservation remains, common to every fax: on the telephone stretch that reaches the recipient's machine, the pages travel unencrypted.

Two stretches, two treatments. The PDF reaches Faxeroo over an encrypted HTTPS connection, then erases itself once the fax has passed. But the last kilometre, over the public telephone network to the correspondent's machine, stays in the clear: the fax standard never provided for encryption, with no provider.

Yes: no channel is prohibited by the GDPR. The regulation asks for the document to be lightened to the strict necessary, for protection to be proportionate to the risk, and for the response to be planned in case of error. The fax line not being encrypted, vigilance bears first on the accuracy of the number and on the room where the correspondent's machine sits.

No. Operators are dismantling the analogue network, but fax numbers themselves survive, and transmission with them. The fax machine screwed to its wall socket will lose the dial tone the day its municipality switches over; a web service like Faxeroo, which does not borrow your line, will stay unaffected by the operation.

Two criteria decide: the channel your correspondent accepts, and what you may eventually have to demonstrate. Email travels instantly but can remain stuck in an anti-spam filter; the fax, for its part, comes back with a transmission report produced while the two machines talk to each other.