Tell us what's happening

A status stuck in place, a receipt you can't find, a destination we don't cover: describe the problem, we reply by email.

Write to the Faxeroo team

PDF, JPG, PNG formats — 10 MB maximum

Contact details

Response times
Weekdays, 9 am to 6 pm (Paris time)
Weekends: slower responses
Address
73 rue Victor Hugo
77340 Pontault-Combault
France

Before you reach out

The first page costs nothing: at Faxeroo, a document of a single page travels at no cost, however often you need it to. From the second page onward a single flat rate applies — €3.99 including VAT for the entire send, whether the file holds 2 pages or 40. PDF receipts remain optional (€2.99 including VAT), and your pages never carry any advertising.

No, none at all. Neither registration nor password: the form asks for your name and an email address, which first receives the confirmation link, then the tracking. Sending a page costs nothing; a card only intervenes for a multi-page document, billed €3.99 including VAT, or for the receipts option.

Open Faxeroo in your browser and fill in the form: identity, recipient, subject, message for the cover page. Attach the document — PDF, Word, image… — then validate: a confirmation link reaches you by email; once clicked and a minute's countdown has elapsed, the number is dialled for you. No machine, no telephone line, no software to install.

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