Legal notices and privacy

Dim Solution, a French company with SIRET number 824 358 741 00018 and registered office at 73 rue Victor Hugo, 77340 Pontault-Combault, France, publishes the website faxeroo.com. Faxeroo is the trade name of its internet fax sending service.

The publication director is Dimitri Do Bairro. For any enquiry concerning the site or its content, write to contact@faxeroo.com or use our contact page.

The terms of use and sale set out the rules for using the service and buying its options.

The site and its sending platform run on servers operated by Dim Solution, housed in data centres based in the European Union. The faxes then continue their journey over telecommunications operators' networks to your recipient's line.

The identity and full contact details of the host can be obtained at contact@faxeroo.com.

This processing falls under Regulation (EU) 2016/679 (the GDPR), together with the French Data Protection Act (Informatique et Libertés): Dim Solution is the data controller for the personal data handled on faxeroo.com. Our approach is simple — collect only the data needed to send a fax, open no account, build no profile, and never share or sell anything.

For any question about your data, contact contact@faxeroo.com.

• Form details: the name and email address you give us; for the recipient, their fax number, country and name; plus the subject and body of the cover sheet you write for the occasion.
• File sent: the PDF you upload, kept under its original filename.
• Send logs: the send number, creation and confirmation timestamps, transmission status and return code.
• Connection data: the IP address behind the request.
• Payments for multi-page sends or delivery receipts: amount paid, its status, the date, the Stripe transaction reference, plus the date and time you waived your cancellation right. Bank card details are entered on Stripe and never pass through our systems.
• Support exchanges: the wording of your support messages.

• Fax routing to its recipient, cover sheet generation, emailing your confirmation, follow-up and, when requested, delivery receipts: execution of the contract formed when the form is submitted (Art. 6.1.b GDPR).
• Charging, and where applicable refunding, paid services: execution of the same contract.
• Booking accounting entries and retaining supporting records: compliance with a legal obligation (Art. 6.1.c).
• Combating abuse — fax spam, payment fraud, automated sends — and being able to document a send precisely in the event of a dispute: legitimate interest (Art. 6.1.f), offset by keeping retention periods brief.
• Responding to your enquiries: our legitimate interest, or contract execution when your request relates to a send.

No advertising, no profiling, no automated decision-making: no data serves such purposes. Nothing is transferred, sold or rented.

• The PDF is automatically deleted once sending is complete; a paid document that you never confirm is not transmitted.
• Form, tracking, IP address: twelve months from the send, time to process a complaint and combat abuse, then deletion.
• Transaction records: ten years, the French Commercial Code imposing this duration for accounting documents.
• Your messages: during the handling of your request, then a maximum of three years after the last exchange.

Only essential providers take part in the service, each bound by contract and required to act solely according to our instructions:

• Card payments: Stripe (Stripe Payments Europe Ltd, Ireland) handles the transaction. Certain data may reach Stripe, Inc. in the United States, protected under the EU–US Data Privacy Framework, together with standard contractual clauses.
• Transactional emails: Brevo (Sendinblue SAS, France) delivers the confirmation, tracking, delivery receipts and cancellation notices. For this purpose it is given your email address plus the body of those messages.
• The website host, established in the European Union, retains the information listed earlier.
• Telecommunications operators: the called number and the pages transmitted are exposed to them by the very nature of the telephone network.

As for the recipient, they receive by design the fax and its cover sheet. Nothing else is disclosed to anyone, except upon request from a competent authority.

You may request access to your data, their rectification or erasure, the restriction of their processing, their portability in a usable format, and oppose processing founded on our legitimate interest. You may equally define directives concerning their fate after your death.

Write to contact@faxeroo.com, including, if possible, the email address used and the send number: your data can thus be found without needing to request an identity document. You will receive a response within one month.

Certain data is exempt from early erasure, in particular accounting entries linked to a payment.

Finally, any complaint may be lodged with the CNIL (www.cnil.fr), the French data protection authority, or with the authority of your country of residence.

No analytics, no social media buttons, no ad network: Faxeroo embeds no third-party trackers.

• The cookie banner stores your preference in the browser's local storage so you won't be prompted again; it never leaves your device. The "Cookies" link in the footer lets you change it at any time.
• During payment, the Stripe module loads and writes technical cookies (__stripe_sid, __stripe_mid) dedicated to fraud detection; essential to the payment requested, they require no consent.

From your browser to our servers, your document travels over HTTPS. Once with us, it serves a single purpose: composing and sending the fax. No one views it, no one indexes or archives it, and it deletes itself after sending. The random ID in the tracking link cannot be guessed.

The final leg crosses the public telephone system to reach the recipient's fax machine. At that point, the fax protocol provides no encryption — that holds for every service and device. For the most sensitive information, weigh this up and confirm that the number matches the intended machine. Best practices are detailed in our guide dedicated to fax security.