The questions that keep coming up

In most cases, allow one to two minutes for the transmission to complete once the confirmation click is given and the short countdown has run.

When the queue lengthens, at peak hours, a few extra minutes are added while a line frees up; the tracking page shows each stage as it happens.

Once the request is confirmed, the tracking page unrolls the status of your send live, from the queue to delivery at the fax machine, or to the finding of failure.

For a written record, the PDF receipts option provides two documents — one for the request, one for the transmission — at €2.99 including VAT, charged only if the fax reaches the recipient.

Yes, provided each document fits on a single page: those sends cost nothing, with no ceiling and no advertising, to the seven destinations served. From the second page, the send moves to €3.99 including VAT, whatever the volume of pages.

Each page goes out in the finest resolution the standard allows. The result, inevitably, looks like a fax: a monochrome image, all the more readable for your starting document being high-contrast.

Never. Neither an insert, nor a sponsored page, nor a banner: the recipient discovers only your pages, preceded by the cover sheet built from your details.

Your PDF climbs to Faxeroo over an encrypted HTTPS connection, serves only for formatting and sending there, then erases itself from our servers once the transmission has finished.

The telephone stretch from our equipment to the recipient's machine carries no encryption: this is a constant of the fax protocol, with any provider.