General terms of use and sale

From any browser — computer, tablet or smartphone — Faxeroo sends your document to your correspondent's fax machine. No account to create, no software to install: the website is all you need.

• Covered area. Our deliveries only reach fixed lines in Germany, Belgium, Spain, France, Portugal, Italy and Canada. Phone numbers follow the national format of the country selected. No mobile phone can receive a fax, regardless of the service used.
• Attachment. A single file may be attached to each send, capped at 100 MB. Accepted formats: PDF; JPG, PNG, WebP, GIF, TIFF or AVIF images; .txt and .csv text files; Word, Excel, PowerPoint, OpenDocument and RTF documents. Our servers convert any non-PDF file to PDF format before dispatch; the page count resulting from this conversion sets the price. Multiple files are not combined. A file protected by a password, or that cannot be read, may be discarded without being sent. The form is also used to create a cover sheet, added at the start of the document.
• Pricing grid. Sending a single page costs nothing and is not subject to any quota. From the second page onwards, sending becomes paid at the rate set out in article 4. PDF delivery receipts are a separate, also paid, option.
• What Faxeroo does not do. No fax number is assigned, no incoming faxes are received. Transmitted pages never contain any advertising.

Anyone connected to the internet can use the website; the required equipment and subscription remain your responsibility. The standard process has five steps:

1. Fill in the form — who you are (name, email address), who the recipient is (correspondent's name, their phone number), the subject, the message for the cover sheet — and attach the document to it;
2. Pay for the send at this stage if the document exceeds one page;
3. Click the link received by email within three minutes; after this deadline, the request is not processed;
4. Watch the approximately 55-second countdown, during which you can still stop the process;
5. Track the transmission on its dedicated page, updated every five seconds.

Count on one to two minutes per transmission on average, longer during peak hours. We work to keep the website available, but cannot guarantee it at all times: maintenance operations, an operator outage or a force majeure event may interrupt it. These interruptions do not give rise to any compensation; paid services remain governed by article 4.

A send, like a user's access to the website, may be suspended if its use violates article 3.

The Faxeroo service is designed to deliver a document to the person waiting for it or entitled to receive it: a file requested by an authority, a prescription for a pharmacy, a purchase order expected by a supplier.

Prohibited uses include in particular:

• Any unsolicited advertising fax addressed to someone who has not given prior consent (article L34-5 of the CPCE) and, more generally, any mass campaign that its recipients have not requested;
• Content that constitutes an offence: defamation, insult, threat, violation of privacy, counterfeiting, incitement to hatred;
• Using a name that is not your own, indicating a fictitious sender or using someone else's email address;
• Transmitting third-party personal data when no legal basis exists, or information protected by a secret you are not authorized to disclose;
• Using robots or scripts to fill in the form, circumventing technical limits and any attempt to disrupt the operation of the service.

You are solely responsible for the content transmitted and the number dialled. No fax sent to an incorrect number can be recovered: check it before confirming.

Only two of the website's services involve payment; this article is devoted exclusively to them, the others covering what it does not rule on.

Seller: Dim Solution (Faxeroo) — 73 rue Victor Hugo, 77340 Pontault-Combault, France — SIRET 824 358 741 00018 — contact@faxeroo.com.

4.1 Sends of more than one page

• Rate. Each send is billed 3,99 € incl. VAT, for 2 pages after conversion as for 200, i.e. 3,33 € excl. VAT plus 0,66 € of French VAT at 20 %. Sends of fewer than two pages remain free.
• Payment step. The amount appears on screen and is paid when the form is submitted, i.e. before the confirmation email. Without payment authorization, your document remains encrypted and is not sent.
• Debit timing. First, your card is only subject to a simple authorization; the debit only occurs after you click the confirmation link received by email. Without your click, nothing is debited and the authorization simply expires, at the latest after seven days.
• Transmission failure. The debit occurs before routing. Should the fax fail to reach its destination — line out of service or busy, no fax machine at the end of the line, technical incident, or a stop during the countdown — a refund is not issued automatically: write to contact@faxeroo.com quoting the send number. As soon as the tracking page confirms non-delivery, the full amount is returned to the card used.

4.2 PDF delivery receipts (optional)

• Two documents. The request receipt confirms that your send request has been received and validated; the transmission receipt records the number dialled, the date and time of delivery. The option does not change the routing of the fax, whether it is sent or not.
• Rate. 2,99 € incl. VAT per send: 2,49 € excl. VAT, plus 0,50 € of VAT (20 %).
• No delivery, no debit. Authorization is requested when ordering; the debit only occurs after a successful transmission. In case of failure, or if you cancel, the authorization is released, no amount is taken and you are informed by email. An authorization that cannot be released lapses anyway after seven days.
• Availability. The request receipt is sent to you by email after your link is activated and authorization is obtained; the transmission receipt follows the arrival of the fax. They remain downloadable on the tracking page, unless a full refund has been granted.

4.3 Card payment

Payment is made by bank card through a Stripe secure-checkout component built into the page. Your card details are entered on Stripe: Faxeroo has no knowledge of them and does not keep any record of them. An open payment session expires after one hour. Every price is quoted in euros with all taxes included; an invoice can be issued on simple request.

4.4 Right of withdrawal

A good or service purchased remotely generally gives the consumer fourteen days to change their mind. However, the two services described here are executed immediately, at your express request:

• Fax transmission is fully completed the moment it goes out, a scenario in which the law excludes any right of withdrawal (article L221-28, 1°, C. consom.);
• As for the receipts, digital content provided without physical support, the exclusion also applies as soon as their supply has started (article L221-28, 13°, C. consom.).

Before any payment, a checkbox materializes your instruction for immediate execution and your express waiver of the right of withdrawal; without checking this box, payment remains blocked. As long as the confirmation link is not activated, the decision is yours: without this validation, no amount is deducted.

4.5 Complaints

Unexpected debit, missing receipt, fax paid for but never delivered: write to contact@faxeroo.com in each of these cases, quoting the send number. Any amount received without a service provided in return is fully refunded.

We take reasonable steps to deliver each fax to its recipient — a duty of care, not a promise that every send will succeed. Whether a transmission completes also depends on factors beyond our control: the line being called, the state of the receiving fax machine (powered, with paper in the tray and room in its memory), the legibility of the attached PDF, and the carriers' networks.

Faxeroo shall not be liable for:

• faxes sent to a number that was keyed in incorrectly;
• the content of the documents, for which the sender alone is responsible;
• how the recipient chooses to use the material received;
• delays of any kind: if a document is urgent, send it early and save your transmission confirmation;
• how private the final telephone hop to the destination machine remains — the fax protocol encrypts nothing, no matter which carrier is involved.

If our liability is nonetheless engaged, compensation is limited to direct and foreseeable damage, capped at the fee you paid for the send in question. This cap no longer applies in cases of gross or intentional fault, harm to a person, or whenever consumer law rules such a limit out.

A third party claiming compensation from us in connection with a fax sent in breach of article 3 will turn to you as guarantor of the sums charged to us.

The guides, glossary, and area code directory are written with care; they do not, however, constitute legal or technical advice tailored to your situation.

Sending a fax involves the form fields, the file transmitted, and some technical data. The document is uploaded encrypted (HTTPS) to our servers; it serves only for the transmission, then disappears on its own.

The data concerned, the purposes, the legal bases, the retention periods, the subcontractors, and the exercise of your rights are detailed in our privacy policy.

Your file may provide information about other people: it is then your responsibility, within the meaning of the GDPR, to verify that nothing prevents its communication to the recipient.

The Faxeroo brand, the logo, the site's visual identity, its texts, its illustrations, and its code belong to Dim Solution or its licensors. Any reproduction or reuse, even partial, requires written consent, except for the exceptions provided by law, such as the brief quotation accompanied by its source.

You are welcome to use the cover sheet generator and the area code directory for personal purposes; any PDFs you generate there stay yours.

Your documents remain your property. Transmission merely grants us the right to process the file, for the time strictly necessary for its delivery.

Linking to one of the site's public pages is welcome, provided it does not imply any affiliation that does not exist.

These clauses follow the service: whenever a feature or a price changes, the wording is adjusted. Every fax you send is subject to whichever version is in force on the day you submit it; a later revision never applies to a transmission you have already paid for. The most recent update is dated at the head of this page.

French law governs these terms. A consumer domiciled in another Member State of the European Union keeps the safeguard of the compulsory provisions of their country of residence.

In the event of disagreement, a first message to contact@faxeroo.com resolves most situations.

Consumer mediation. If the response to your written complaint does not satisfy you, the French Consumer Code (articles L611-1 et seq.) allows you to request a mediator free of charge, within one year of the complaint. Upon simple request to the same address, we will supply you with the mediator's contact information.

Failing an amicable agreement, the dispute falls under the jurisdiction of the French courts. The consumer freely chooses the court of their domicile at the time of contract conclusion, or that of the place where the damage occurred. Between professionals, the courts of Melun remain solely competent.

Dim Solution — Faxeroo service
SIRET 824 358 741 00018
73 rue Victor Hugo, 77340 Pontault-Combault, France
contact@faxeroo.com

Our contact page offers another channel. Please mention your transmission number: you will find it in the confirmation email as well as on the tracking page.