Summary
Most often, no. A confirmed fax joins the transmission queue and sets off in one to two minutes, a little more at busy hours. Keep the tracking page open: it evolves on its own. Above all, do not resend anything as long as the page shows no failure, otherwise the correspondent would receive the same document twice.
Where your fax is, exactly
First point to check: the confirmation by email. As long as the link received is not activated, nothing leaves; it stays valid for three minutes, and beyond that the request must be made again. Think also of the junk mail folder.
The link activated, a countdown of around fifty seconds still leaves time to cancel. Then the fax enters the queue, moves to sending, and finally displays its result.
The delays to keep in mind
In normal times, the transmission takes one to two minutes; allow more when the platform is busy or the document thick. Tracking updates every five seconds: reloading the page speeds nothing up.
When to step out of the wait
If the status stays frozen for more than ten minutes, write to contact@faxeroo.com or use the contact page, attaching the link to your tracking. A failure on display? Check the number before trying again. Never double a send in progress: both copies would end up leaving.
Key points
- No fax leaves without the click on the email link, valid for three minutes.
- Countdown of about 55 seconds, then entry into the queue.
- Transmission of one to two minutes, more at busy hours.
- Ten minutes without change: write to support, tracking link in hand.