Help and questions

Single-page documents are sent at no cost, and there is no limit to how often you can use the service. As soon as your file has more than one page — whether it’s 2 pages or 40 — the entire transmission is billed at a single fixed rate of €3.99 including VAT. No advertising is displayed on any of your fax pages. If you would like, you can add a PDF delivery receipt for €2.99 including VAT.

No, nothing of the sort. No account, no password: you simply enter a display name plus an email, which receives the confirmation link first, then tracking updates. One page is free; payment by card kicks in only for documents of two or more pages, charged €3.99 including VAT, or when you add the receipts option.

No. You may fax as many pages as you like — the only constraint is file size, which cannot exceed 100 MB.

The pricing logic is straightforward: one page costs nothing; add a second and €3.99 including VAT covers the entire document, with the card charged once validation completes.

No quota slows your sends down: the service suits a one-off fax just as well as a steady flow, and no subscription plan exists. Every one-page document stays free, every longer send costs €3.99 including VAT, and a large file goes out in a single operation.

No, none at all. The service slips neither a banner, nor an insert, nor a sponsored sheet into your documents: the recipient's fax machine prints only your pages, in the exact order of your file.

Open Faxeroo in your browser and fill in the form: identity, recipient, subject, message for the cover page. Attach the document — PDF, Word, image… — then validate: a confirmation link reaches you by email; once clicked and a minute's countdown has elapsed, the number is dialled for you. No machine, no telephone line, no software to install.

Yes: Safari, Chrome, any mobile browser will do, with nothing to install. Open the site, drop in a PDF, a photo or a file stored in the phone's memory or in your cloud space, then fill in the form as a computer would.

PDFs go through in their native format. Office formats including Word, Excel, PowerPoint, RTF and OpenDocument, images such as AVIF, TIFF, GIF, WebP, PNG and JPG, plus plain text (.txt, .csv), are all supported — as long as the combined size remains below 100 MB and a single file is transmitted at a time. Documents that are not PDFs get converted on our servers; only once that conversion is complete does the page count appear.

Faxeroo composes one automatically from the form: your names, the subject and your message already appear there. Your correspondent wants more — case reference, page volume, specific department? The free generator produces a PDF to slip at the head of the document.

No: Faxeroo gives you no email address to send a fax to. The fax is built in the browser, with the form and the PDF as support. Email only intervenes afterwards: it brings the validation link, then, where applicable, the PDF receipts for the send, as an attachment.

Seven destinations are open: France, Belgium and Germany, then Spain, Italy, Portugal, and finally Canada. Only landlines are served there; the country is chosen in the form, then the number is entered as it appears locally.

Choose the correspondent's country in the menu, then write their number as it reads locally, without the + or 00 prefix and without the dialling code: Faxeroo dials the international part itself. Seven destinations are open: Belgium, Canada and Germany, but also France, Italy, Portugal and Spain.

No, whichever operator you choose. A fax transmission requires modem-capable equipment at the receiving end — something no mobile phone has. Faxeroo therefore connects only to fixed lines, across the seven countries covered.

No: Faxeroo only sends outwards. No number is assigned, no incoming fax is processed. Receiving presupposes a fax number in your name — fitted to a fax machine or hosted by a provider that delivers each received page into your mailbox, most often against a subscription.

Most often in the number itself: a typing error, a reassigned line, or a correspondent who answers with a voice. Then come the machine that is off, jammed or short of paper, then lines passed through internet boxes, which damage the signal. Check the number, wait a little, try again.

Usually not. After confirmation, your fax joins the sending queue and is dispatched within one to two minutes, a bit more during busy periods. Leave the tracking page open — it refreshes by itself. Most importantly, don't resend anything as long as the page reports no failure, or your recipient may receive the same document twice.

Yes, a French judge can take it into consideration. The law of evidence rules out no channel: whether the document leaves an office machine or a website changes nothing. What remains is knowing what the piece is worth — the transmission receipt establishes that a line was opened to a stated number at a logged time, but says nothing about what the pages contained or whether anyone read them.

It is erased. Your document travels up to our servers over an HTTPS connection, serves only to prepare and launch the fax, then disappears automatically when the transmission ends.

One reservation remains, common to every fax: on the telephone stretch that reaches the recipient's machine, the pages travel unencrypted.

Two stretches, two treatments. The PDF reaches Faxeroo over an encrypted HTTPS connection, then erases itself once the fax has passed. But the last kilometre, over the public telephone network to the correspondent's machine, stays in the clear: the fax standard never provided for encryption, with no provider.

Yes: no channel is prohibited by the GDPR. The regulation asks for the document to be lightened to the strict necessary, for protection to be proportionate to the risk, and for the response to be planned in case of error. The fax line not being encrypted, vigilance bears first on the accuracy of the number and on the room where the correspondent's machine sits.

No. Operators are dismantling the analogue network, but fax numbers themselves survive, and transmission with them. The fax machine screwed to its wall socket will lose the dial tone the day its municipality switches over; a web service like Faxeroo, which does not borrow your line, will stay unaffected by the operation.

Two criteria decide: the channel your correspondent accepts, and what you may eventually have to demonstrate. Email travels instantly but can remain stuck in an anti-spam filter; the fax, for its part, comes back with a transmission report produced while the two machines talk to each other.