General terms of use and sale

From any web browser on a PC, tablet or smartphone, Faxeroo sends your document directly to your recipient's fax machine. No account to create, nothing to install: the website alone handles everything.

• Covered area. Delivery is restricted to landlines in Germany, Belgium, Spain, France, Portugal, Italy and Canada. Numbers must be entered in the dialling format of the selected country. Mobile phones cannot receive faxes, whichever service is used.
• Attachment. One file per send, with a maximum size of 100 MB. The supported formats are: PDF; images in JPG, TIFF, PNG, WebP, GIF or AVIF; plain text as .txt or .csv; documents from Word, Excel, PowerPoint, RTF and OpenDocument. If a file is not supplied as a PDF, our servers convert it before transmission, and the number of pages obtained after conversion determines the price. We never merge several files into one. Locked or damaged files can be turned away before any transmission. The same form lets you add a cover sheet at the beginning of the document.
• Pricing grid. Page 1 carries no charge, with no quota of any kind. From page 2 onwards, each send is billed at the rate described in article 4. You may also add a PDF delivery receipt for an additional fee.
• What Faxeroo does not do. You are not assigned a fax number and no incoming faxes are accepted. Pages you send never carry any advertising.

Any person with an internet connection is free to use the website; the required equipment and the associated subscription remain at your own expense. The standard process takes place in five steps:

1. Fill in the form — your particulars (name, email address), the recipient (correspondent's name, their phone number), the subject line and the message for the cover sheet — then attach the document;
2. Pay for the send at this stage whenever the document exceeds one page;
3. Activate the link sent by email within three minutes; after that window closes, the request will not be processed;
4. Allow the roughly 55-second countdown to finish; stopping it remains possible during that interval;
5. Track the transmission on its dedicated page, which refreshes every five seconds.

In most cases, allow one to two minutes per transmission, and longer when traffic peaks. Every effort is made to keep the site reachable, though no permanent guarantee can be offered: scheduled maintenance, an operator failure or a force majeure event may bring it down. No compensation is owed for such outages; services already paid for remain governed by article 4.

A send, as with a user's access to the website, may be suspended if its use violates article 3.

Faxeroo exists to send a document to the person who expects it or is entitled to it: a file requested by an authority, a prescription addressed to a pharmacy, an order a supplier is awaiting.

The following practices are expressly banned:

• Unsolicited advertising faxes sent to people who never consented to receive them (article L34-5 of the CPCE), and, more generally, any bulk campaign none of the addressees ever asked for;
• Content that breaches the law, such as defamation, insults, threats, privacy violations, counterfeit material, or incitement to hatred;
• Sending messages under a false identity, using a made-up sender name, or relying on an email address that belongs to another person;
• Disclosing personal data of third parties without a valid legal basis, or revealing information protected by confidentiality duties you have no authority to release;
• Running automated programs or scripts to fill out the form, bypass technical safeguards, or otherwise interfere with the normal operation of the service.

You alone bear responsibility for the material you transmit and for the number you dial. Once a fax hits a wrong number, it cannot be recovered: verify it carefully before you confirm.

This article covers only the two paid offerings among everything the site makes available, setting all other questions aside.

Seller: Dim Solution (Faxeroo) — 73 rue Victor Hugo, 77340 Pontault-Combault, France — SIRET 824 358 741 00018 — contact@faxeroo.com.

4.1 Dispatches longer than one page

• Rate. One dispatch is billed 3,99 € including VAT and includes 2 pages once converted — that is 200 — broken down into 3,33 € excluding VAT and 0,66 € of French VAT at 20 %. Fewer than two pages never costs anything.
• Payment step. The sum to pay is displayed on screen; it is settled as you file the form, meaning ahead of the confirmation email reaching you. If you do not authorise payment, your document remains encrypted and never goes out.
• Debit timing. Initially only a pre-authorisation is placed on your card; the real charge occurs only when you follow the confirmation link sent to you. Should you never click it, nothing is withdrawn and the pre-authorisation expires automatically after seven days at most.
• Transmission failure. The charge is collected ahead of dispatch. When the fax fails to arrive — dead or engaged line, no machine answering, a technical problem, or you halt the countdown — no automatic reimbursement kicks in: write to contact@faxeroo.com quoting your send number. If the tracking page then establishes that the delivery never arrived at its destination, the full sum goes back to the card that was debited.

4.2 PDF delivery receipts (optional)

• Two documents. The request receipt attests that your sending request was taken in and validated; the transmission receipt logs the dialled number and the delivery time. Opting in leaves the routing of your fax entirely unchanged, whether it goes out or not.
• Rate. Per send, 2,99 € including VAT, i.e. 2,49 € excluding VAT plus 0,50 € VAT (20 %).
• No delivery, no debit. Placing the order triggers a pre-authorisation; the effective charge comes only after a transmission that succeeds. Should the transmission fail or you pull out, the pre-authorisation is voided, no funds leave your account, and you receive written confirmation by email. If voiding proves impossible, the pre-authorisation nevertheless lapses within seven days at the most.
• Availability. Once the link is activated and the authorisation granted, the request receipt lands in your inbox; its delivery counterpart follows after the delivery succeeds. Both documents stay retrievable from the tracking page unless you have been refunded in full.

4.3 Card payment

Bank card is the payment method, processed through a Stripe secure-checkout module built into the page. Card details are entered straight into Stripe itself: Faxeroo neither sees them nor keeps any trace. An open payment session expires after one hour. Prices all appear in euros, tax included; contact us if you need an invoice.

4.4 Right of withdrawal

Purchasing a good or service from a distance normally grants a fourteen-day window to reconsider. The two services covered here, though, are performed straight away, at your explicit request:

• Fax transmission is fully completed the instant it is dispatched — a situation where the law rules out any right of withdrawal (article L221-28, 1°, C. consom.);
• For the receipts, digital items supplied without any physical medium, the same exclusion applies from the moment delivery starts (article L221-28, 13°, C. consom.).

Ahead of any payment, a checkbox logs your desire for immediate execution and your explicit relinquishment of the withdrawal right; leave it unticked and the payment remains blocked. Until the confirmation link is activated, the choice is still yours: no validation, no charge.

4.5 Complaints

A charge you did not expect, a receipt that never arrived, a fax paid for but never delivered: whichever the case, write to contact@faxeroo.com and mention your send number. Any sum taken without a matching service is reimbursed in full.

We deploy reasonable measures to deliver each fax to its addressee — a duty of means on our part, not a promise that every transmission succeeds. Whether a send goes through also depends on factors beyond our control: the number being called, the state of the receiving device (powered on, paper loaded, memory free), the readability of the attached PDF, and the carriers' networks.

Faxeroo declines all liability for:

• a fax sent to a number keyed in incorrectly;
• the content of the documents — that material rests solely with the sender;
• how the recipient uses what is received;
• delays: if a document carries a deadline, transmit it early and keep your sending confirmation;
• the confidentiality of the last stretch of the call, between our servers and the machine called — the fax protocol applies no encryption, whichever carrier is involved.

If we are nonetheless held answerable, compensation can cover only direct, foreseeable loss and never exceeds the fee paid for the send concerned. That ceiling falls away in the event of gross or intentional fault, bodily injury, or wherever consumer law prohibits such a limit.

Any third party seeking compensation from us over a fax sent in breach of article 3 will look to you as guarantor of the amounts charged to us.

The guides, glossary, and area code directory are prepared with care; even so, they do not amount to legal or technical counsel tailored to your situation.

A fax transmission covers the information you enter, the document you send, and various technical settings. Your content is transferred to our servers through an encrypted HTTPS link; it is used solely for sending the fax and is automatically removed afterwards.

You will find details on which data are processed, the reasons for processing, the legal basis, the retention period, the subcontractors involved, plus the procedure for asserting your rights, appear in our privacy policy.

If your file includes personal data of third parties, the GDPR obliges you to verify that nothing stands in the way of forwarding it to the recipient.

The Faxeroo brand, the logo, the site's visual identity, its texts, its illustrations, and its code belong to Dim Solution or its licensors. Any reproduction or reuse, even partial, requires written consent, except for the exceptions provided by law, such as the brief quotation accompanied by its source.

You are welcome to use the cover sheet generator and the area code directory for personal purposes; any PDFs you generate there stay yours.

Your documents remain your property. Transmission merely grants us the right to process the file, for the time strictly necessary for its delivery.

Linking to one of the site's public pages is welcome, provided it does not imply any affiliation that does not exist.

These clauses track the service: whenever a feature or a price changes, the wording is adjusted accordingly. Every fax you send is subject to whichever version is in force on the day you submit it; a later revision never applies to a fax whose payment has already been completed. The most recent update is dated at the head of this page.

French law governs these terms. Where a consumer lives in another EU country, the mandatory rules of that country continue to apply.

When a dispute arises, writing to contact@faxeroo.com usually clears things up.

Consumer mediation. If the response to your written complaint proves unsatisfactory, you may call on a mediator free of charge under articles L611-1 and following of the French Consumer Code, on condition that your request reaches us before the one-year time limit counted from your complaint expires. Simply write to the same e-mail address and we will tell you which mediator handles the case and how to reach them.

Where no amicable settlement is reached, French courts are competent. The consumer may choose the court of their domicile at the time the contract was signed, or that of the place where the harm was suffered. Between professionals, only the courts of Melun have jurisdiction.

Dim Solution — Faxeroo service
SIRET 824 358 741 00018
73 rue Victor Hugo, 77340 Pontault-Combault, France
contact@faxeroo.com

Another channel is our contact page. Please mention your transmission number, which appears in the confirmation email as well as on the tracking page.