Legal notices and privacy

Dim Solution, a French entity identified by SIRET 824 358 741 00018 and registered office at 73 rue Victor Hugo, 77340 Pontault-Combault, France, publishes the site faxeroo.com. Faxeroo is the trade name under which its internet fax sending service operates.

Dimitri Do Bairro serves as publication director. For any questions regarding the site or its content, write to contact@faxeroo.com or visit our contact section.

Our general terms and conditions explain how the service is used and how its options are purchased.

The site and its sending platform operate on servers run by Dim Solution, located in data centres based in the European Union. The faxes then continue their journey over telecommunications operators' networks to your recipient's line.

The identity and full contact details of the host can be obtained at contact@faxeroo.com.

Processing of this matter is directed by Regulation (EU) 2016/679 — commonly referred to as the GDPR — along with the French Data Protection Act, formally known as Informatique et Libertés. Dim Solution serves as the entity in charge of handling personal information on faxeroo.com. Our approach is straightforward: we gather only what is required for sending a fax, we do not create accounts, we do not build user profiles, and we never pass data to third parties or sell it.

If you have any questions about your personal details, please send a message to contact@faxeroo.com.

• Form details: the name and email address you give us; for the recipient, their fax number, country and name; plus the subject and body of the cover sheet you write for the occasion.
• File sent: the PDF you upload, kept under its original filename.
• Send logs: the send number, creation and confirmation timestamps, transmission status and return code.
• Network footprint: the IP address from which your request originates.
• Billing for multi-page sends or delivery receipts: amount paid, its status, the date, the Stripe transaction reference, along with when you gave up your cancellation right. Card details are entered directly on Stripe's pages, so they never touch our infrastructure.
• Support exchanges: the wording of your support messages.

• Routing your fax to its addressee, generating the cover page, dispatching the confirmation and follow-up e-mails along with, where applicable, delivery receipts: performance of the contract formed upon form submission (Art. 6.1.b GDPR).
• Billing paid services and, where relevant, issuing refunds: performance of that same contract.
• Posting accounting entries and archiving supporting records: a duty imposed on us by law (Art. 6.1.c).
• Fighting misuse — unsolicited faxes, payment scams, bot-driven sends — and being able to produce an accurate record of a transmission should a dispute arise: legitimate interest (Art. 6.1.f), offset by keeping the data only briefly.
• Handling your enquiries: our legitimate interest, or contract performance when your request pertains to a transmission.

No advertising, no profiling, no automated decisions: your data is never used for such purposes. Nothing is shared, sold or leased.

• The PDF file is removed automatically once sending concludes; if a paid send is left unconfirmed, nothing is ever transmitted to the recipient.
• Form, tracking, IP address: twelve months from the send, time to process a complaint and combat abuse, then erasure.
• Billing details: ten years, the French Commercial Code imposing this duration for accounting records.
• Your correspondence: during the handling of your request, then no more than three years after our final exchange.

Only providers that are strictly necessary take part, and each is contractually required to follow our instructions alone:

• Card payments: Stripe handles the transaction via its entity Stripe Payments Europe Ltd, established in Ireland. Limited data may be passed to its US parent, Stripe, Inc., with EU–US Data Privacy Framework coverage; standard contractual clauses also apply.
• Transactional emails: Brevo (Sendinblue SAS, France) sends confirmation, tracking, delivery-receipt and cancellation messages. To do so, it receives your e-mail address and the content of the messages concerned.
• The website host operates from the European Union and keeps the information listed above.
• Telecom carriers: the dialled number and the transmitted pages are necessarily visible to them, because telephone networks work that way.

By the very nature of the service, the recipient gets the fax together with its cover sheet. Nothing else goes to anyone else unless a competent authority asks for it.

Whatever personal data we hold about you, you may look at it, ask us to fix or delete it, restrict how we use it, take a portable copy with you, and object whenever our processing rests on our legitimate interests. You may also give instructions on how your data is to be handled after your death.

Contact us at contact@faxeroo.com; whenever possible, include the e-mail address you used for the send together with its reference, so we can find your records without requesting ID. We will reply to you within one month.

Certain records must be kept for a longer period, in particular accounting documents connected with a payment.

Finally, a complaint can be brought before the CNIL, France’s privacy regulator (www.cnil.fr), as well as with the equivalent authority in your country of residence.

Faxeroo uses no analytics script, social sharing button, or advertising network, and installs no tracking from external providers.

• Your cookie-banner choice is saved in the browser's local storage, preventing the banner from showing up again; the preference remains on your device. The "Cookies" link found in the page footer allows you to modify this setting at any time.
• During checkout, Stripe's component places technical cookies (__stripe_sid, __stripe_mid) for fraud detection purposes; these are needed for the payment you request and require no consent.

HTTPS safeguards your document's entire journey, from the moment you send it to our servers. Once it arrives, its sole task is to be composed into a fax and dispatched. Nobody opens it, nobody indexes or stores it, and it erases itself immediately after the transmission completes. The random identifier embedded in the tracking link is impossible to guess.

The final leg of the trip — where the fax travels across the public phone network to reach the destination machine — lacks encryption under the fax protocol, regardless of the service or device used. When handling highly sensitive information, take this into account and verify carefully that you are dialing the correct machine. Our fax security guide explains all recommended best practices in detail.