The questions that come up time and again

In most cases, give it one to two minutes for the transmission to finish once you have clicked confirmation and the brief countdown has elapsed.

At busy times the queue grows, and waiting for a free line can add a few minutes; you can follow the progress in real time on the tracking page.

Once the request is confirmed, the tracking page unrolls the status of your send live, from the queue to delivery at the fax machine, or to the finding of failure.

If you need a paper trail, the PDF receipts add-on provides two distinct files — a receipt for the order and another for the actual transmission — for €2.99 incl. VAT. You are charged only when the recipient has truly received the fax.

Yes, provided every document fits on a single page: those transmissions are free, with no limits and no ads, to the seven destinations served. For anything more, the cost is €3.99 incl. VAT starting from the second page onward, no matter the overall number of pages.

Each page goes out in the finest resolution the standard allows. The result, inevitably, looks like a fax: a monochrome image, all the more readable for your starting document being high-contrast.

Never. Neither an insert, nor a sponsored page, nor a banner: the recipient discovers only your pages, preceded by the cover sheet built from your details.

Your PDF reaches Faxeroo through a secure HTTPS channel, is used solely for formatting and sending, and then disappears from our servers immediately once transmission has finished.

The telephone stretch from our equipment to the recipient's machine carries no encryption: this is a constant of the fax protocol, with any provider.