The receipts for your faxes
Two PDF documents examined in detail: their guarantees, their limits, their use when a delivery is challenged.
With every send, Faxeroo can produce two optional PDFs: the acknowledgement of receipt, issued immediately after you confirm your request, then the transmission receipt, issued when the remote fax machine accepts the document. The pair costs €2.99; payment is taken after delivery of the fax. What do these documents prove? A completed fax communication, at a known date, to a given number — nothing about it being read.
How your receipts reach you
The option first appears during the send flow, then on the tracking page, provided the fax has not yet failed. Stripe handles the payment: your card is subject to a simple hold of €2.99 incl. VAT, with French VAT (20%) included. If your PDF has two pages or more, this amount is added to the €3.99 of the send; a one-page fax remains free.
As soon as you confirm via the link received, the acknowledgement of receipt reaches you by email. It photographs the moment: request recorded, confirmed, queued. No page has left, and the document's footer says so expressly.
The transmission receipt, for its part, only exists after delivery. It arrives as an attachment and remains available on the tracking page; it is only at that moment that the hold becomes a charge. Line engaged, no answer or silent on the fax side: the hold is cancelled and a message tells you so.
The content of the two PDFs, line by line
The same A4 layout for both PDFs: only the title, the central sentence, the date shown and the footer vary.
| Field | Acknowledgement of receipt | Transmission |
|---|---|---|
| Main sentence | Fax subject, date and time of recording, entry into the queue | Fax subject, then date and time of delivery |
| Sender | Name and email entered in the form | Unchanged |
| Recipient | Name, number exactly as entered, country targeted | Unchanged |
| Document number | Unique identifier: year and sequence number | The same reference, which links the two documents |
| Status of the send | Status at the moment you confirm | Final status: delivered to the machine, or transmitted with no acknowledgement from the device |
| Date of submission | Date and time of the form's submission | Unchanged |
| Time zone | Central European time; the zone appears beside the time | Unchanged |
| Footer note | Reminder: the document covers the acknowledgement of receipt only | Sender's name: Faxeroo |
The real scope of the transmission receipt
During the send, the two machines agree on the speed and resolution, then the machine at the far end validates each page. When the sequence ends without incident, the platform records the delivery status, and the receipt reproduces it with its time-stamp.
The document establishes three things: a named sender requested the send; a fax link succeeded to the number targeted; the date and time are precisely recorded. When a deadline is running, it is often that last point that decides.
One case deserves a pause: that of the fax transmitted with no acknowledgement from the device. The pages left the line, but the machine on the other side did not send back its end confirmation. The receipt is still produced, since the send really took place, and the status appears there as it is. Before filing the document, always check the “Status” line.
What the receipt does not say
Everything after the line escapes it: the hand that takes the sheets, the tray empty or full, any redirection to an email box on the recipient's side. It guarantees no more that the number dialled leads to the person targeted: it only reproduces what you typed.
Nor is your document included. Faxeroo wipes the PDF as soon as the send is complete: without the copy you kept on your side, the receipt only establishes that a fax bearing such a subject went out, and says nothing of its content. That subject, repeated on the cover sheet and on both documents, ties it all together.
Putting the receipts to work in a dispute
Faced with a contracting party who denies, a justice of the peace or a commercial court: produce a set that holds together, not a lone document — the PDF that left, the transmission receipt, the acknowledgement of receipt, and something establishing that the number was the right one (letterhead, contract, official page consulted that day).
Print the receipts without alteration and also keep the native files, together with the email that carried them: the message's date of receipt backs up the time-stamp. Quote the reference in your written submissions — letter or pleadings: each document is then tied, without error, to the same send.
It is the judge who measures the strength of the document, according to the rules in force and the act concerned; these pointers do not dispense with a lawyer when the stakes justify one.
Fax receipt versus registered letter
A bpost registered letter with a return receipt attests that an item was delivered to an address, in exchange for a person's handwritten signature. A fax receipt certifies a technical communication between two machines, near-instantaneous. Two proofs of a different nature: when the law or the contract imposes one, the other does not substitute for it.
Does the law or the contract require registered mail? Then registered mail is what must be sent: in paper form, or in qualified electronic form, the one defined by the European eIDAS regulation. Fax keeps all its value for the urgent, as backup to a letter, or when a contact asks for it.
Receipts: frequently asked questions
- My fax fails: what happens to the receipts?
- Nothing is charged: the €2.99 hold is cancelled — an email tells you so. If you start another fax, the option will be added in the same way to that second send.
- Is the recipient told about my receipts option?
- No. The receipts go only into your inbox. The recipient sees only the cover sheet generated from the form and your document, with no trace of the option and no advertising.
- Are the times shown on the receipts Belgian?
- Yes: Central European time, the same for Brussels as for Paris. The time zone is printed beside each time, which settles any doubt if the document is read from another country.
Law and proof
This topic
Keep reading
Pages chosen to help you prepare a send, track it, or keep proof of it.