The receipts for your faxes
Two PDF documents examined in detail: their guarantees, their limits, their use when a delivery is challenged.
With every send, Faxeroo can produce two optional PDFs: the acknowledgement of receipt, issued immediately after you confirm your request, then the transmission receipt, issued when the remote fax machine accepts the document. The pair costs €2.99; payment is taken after delivery of the fax. What do these documents prove? A completed fax communication, at a known date, to a given number — nothing about it being read.
How your receipts reach you
The option first appears during the send flow, then on the tracking page, provided the fax has not yet failed. Stripe handles the payment: your card is subject to a simple hold of €2.99 incl. VAT, with French VAT (20%) included. If your PDF has two pages or more, this amount is added to the €3.99 of the send; a one-page fax remains free.
As soon as you confirm via the link received, the acknowledgement of receipt reaches you by email. It photographs the moment: request recorded, confirmed, queued. No page has left, and the document's footer says so expressly.
The transmission receipt, for its part, only exists after delivery. It arrives as an attachment and remains available on the tracking page; it is only at that moment that the hold becomes a charge. Line engaged, no answer or silent on the fax side: the hold is cancelled and a message tells you so.
The content of the two PDFs, line by line
The two PDFs share an identical A4 format. Differences appear solely in the title, the text in the middle, the date, and the footer.
| Field | Acknowledgement of receipt | Transmission |
|---|---|---|
| Main sentence | Subject line of the fax; recording date and time; queue entry | Fax subject, then date and time of delivery |
| Sender | Name and email entered in the form | Unchanged |
| Recipient | Name, number exactly as entered, country targeted | Unchanged |
| Document number | Unique identifier: year and sequence number | The same reference, which links the two documents |
| Status of the send | Status at the moment you confirm | Final status: delivered to the machine, or transmitted with no acknowledgement from the device |
| Date of submission | Date and time of the form's submission | Unchanged |
| Time zone | Central European time; the zone appears beside the time | Unchanged |
| Footer note | Reminder: the document covers the acknowledgement of receipt only | Sender's name: Faxeroo |
The real scope of the transmission receipt
While the fax goes out, the two machines settle on speed and resolution; the receiving device then checks each page. Once the exchange closes cleanly, the platform logs the delivery outcome, which the receipt mirrors together with its time-stamp.
The document proves three points: a named sender initiated the send; a fax link reached the intended number; the date and time are recorded precisely. When a deadline is approaching, it is often this final point that decides.
One case deserves a pause: that of the fax transmitted with no acknowledgement from the device. The pages left the line, but the machine on the other side did not send back its end confirmation. The receipt is still produced, since the send really took place, and the status appears there as it is. Before filing the document, always check the “Status” line.
What the receipt does not say
Everything after the line escapes it: the hand that takes the sheets, the tray empty or full, any redirection to an email box on the recipient's side. It guarantees no more that the number dialled leads to the person targeted: it only reproduces what you typed.
Your document isn't part of it either. As soon as transmission ends, Faxeroo deletes the PDF: without a copy on your side, the receipt only attests that a fax bearing a certain subject was sent — it discloses nothing about the contents. That subject line, repeated on the cover sheet as well as on both attachments, is what ties everything together.
Putting the receipts to work in a dispute
When a contracting party disputes, you may need a justice of the peace or a commercial court: present a coherent set, not a single document — the PDF that left, the transmission receipt, the acknowledgement of receipt, and evidence that the number was correct (letterhead, contract, official page consulted that day).
Print every receipt as issued; retain the originals plus the covering e-mail, whose arrival date corroborates the time-stamp. In letters or pleadings, cite the reference so each paper is reliably matched to that same transmission.
It is the judge who measures the strength of the document, according to the rules in force and the act concerned; these pointers do not dispense with a lawyer when the stakes justify one.
Fax receipt versus registered letter
A registered bpost letter with return receipt proves an item reached an address through the recipient's handwritten signature. A fax receipt instead confirms a near-instantaneous machine-to-machine communication. These are two different kinds of evidence: if a statute or contract calls for one, the other cannot stand in for it.
Does the law or the contract require registered mail? Then registered mail is what must be sent: in paper form, or in qualified electronic form, the one laid down by the European eIDAS regulation. Fax retains all its usefulness for the urgent, as backup to a letter, or when a contact requests it.
Receipts: frequently asked questions
- My fax fails: what happens to the receipts?
- Nothing is charged: the €2.99 hold is cancelled — an email tells you so. If you start another fax, the option will be added in the same way to that second send.
- Is the recipient told about my receipts option?
- No. Receipts are sent exclusively to your inbox. The recipient only sees the cover page created from the form and your document — the option is never mentioned, and there's no advertising.
- Are the times shown on the receipts Belgian?
- Yes: Central European time, the same for Brussels as for Paris. The time zone is printed beside each time, which settles any doubt if the document is read from another country.
Law and proof
This topic
Keep reading
Pages chosen to help you prepare a send, track it, or keep proof of it.